FAQs

 

ABOUT EGL ASIA


  Where are the EGL ASIA gemological laboratories?

  Who will analyze my items at EGL ASIA?

  What type of equipment is used in the EGL ASIA laboratories?

  How can I open a customer account?

  How can I access my existing customer account online?

  How is EGL ASIA related to other companies with “E.G.L.” in their names?

 

ABOUT GEMOLOGY, DIAMONDS, AND GEMSTONES


  What is a gemological report?

  Why is a gemological report important?

  Will my diamond or gemstone always increase in market value?

  Where should I buy a diamond, colored gemstone, or pearl?

  My stone or jewelry was lost or stolen. Can you look out for it?

 

ABOUT EGL ASIA’S SUBMISSION PROCESS


  What kind of items does EGL ASIA evaluate?

  How can I submit an item?

  My stone is set in jewelry. Do I need to have it unmounted before it can be analyzed?

  What happens if I submit a stone and need to pick it up before the analysis process
      is complete?

  What is a resubmission fee?

 

ABOUT EGL ASIA REPORTS


  What kinds of reports does EGL ASIA offer?

  How can I verify the contents of an EGL ASIA report?

  How can I be sure that my stone or jewelry matches an accompanying report?

  How do I replace a lost EGL ASIA report?

  Does EGL ASIA offer preliminary results?

  What happens if I do not agree with the analysis shown on EGL ASIA’s
      preliminary results?

  Does EGL ASIA evaluate diamond cut grade?

  Does EGL ASIA evaluate light performance in diamonds?

  Does EGL ASIA determine country of origin for any stones?

  Does EGL ASIA disclose when diamonds and colored gemstones are treated?

  Does EGL ASIA evaluate enhanced diamonds?

  Does EGL ASIA evaluate lab-grown diamonds?

  Does EGL ASIA evaluate rough diamonds?

  Does EGL ASIA use the SI3 grade in evaluating diamonds?

  How can I learn more about the gemological terms on an EGL ASIA report?

 

ABOUT EGL ASIA SERVICES


  What online services are available to customers?

  Does EGL ASIA laser-inscribe diamonds?

  Will EGL ASIA analyze my gemstone in my presence?

  Does EGL ASIA provide appraisals?